We are focusing on how Motor dealers can make a positive change in 2021. In our last article, we spoke about the importance of Motor dealers being able to operate a hybrid business, partly online and as an ‘in person’ dealership. However, trends for 2021 show that service must still be king in both online and offline businesses.
Online service
There are outsourced services available like Virtual Assistants that can ensure your CRM is set up and maintained to operate optimally. Virtual Assistants can also ensure complaints and compliments alike are responded to and customer liaison maintained.
Live dealerships
In live dealerships, treat everyone like a solid buyer – you never know if that ” tyre-kicker” is an old-school head of a company that wants to buy a whole fleet!
Service is our middle name.
Our Virtual Assistants know all about service. Since long before the pandemic, we have been successfully servicing many loyal customers, who sent everyone running to their IT platforms to salvage their business. Customer relations, marketing, live call interaction and all forms of admin are just a few of the services we offer the Motor industry.
Talk to us today about how we can streamline but probably even boost your business’s productivity. Stay positive – stay safe – and let us help you keep up the excellent service!
