Virtual Assistant

What we do BEST

Feel like a SUPER START every day, with your own VA

SERVICES

Work stressed
Relax
Work Smarter

Office Administration

Hello, how can we Help you?

Documentation

We can Sort it!

Financial Administration

Month end? We Got it!

Transcribing Copy typing

Do not miss what was said

Copy typing

"Twin" it!

Translations

Love it when We speak foreign?

Digital Marketing

Birdy can tell your story online....

Website Development

Your vision, our code

Digital Business Cards

Your brand, our technology!

Can we do more?

Yes, we can!!!

With our modern approach to insurance, there’s never been a more comfortable way to protect yourself. Join the United family and start living a stress-free life.

“v-aSSIST
Remote Help, Real Impact – Virtual Assistance Tailored to You!”

"Curious? Let Us Clear It Up!"

Explore our products to learn more about your insurance options and in addition receive a quote from us.

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A Virtual Assistant (VA) provides remote administrative, technical, or creative assistance to businesses. From managing emails and scheduling appointments to handling invoicing, data entry, and even social media management, VAs help streamline operations and allow you to focus on your core business tasks.

Virtual Assistants can perform a wide range of tasks, including but not limited to:

  • Calendar and email management
  • Data entry and file organization
  • Customer service support
  • Social media management
  • Invoicing and bookkeeping
  • Travel arrangements
  • Document preparation (e.g., presentations, reports, contracts)

You can communicate with your Virtual Assistant via email, phone calls, or video conferencing tools like Zoom or Teams. We also offer messaging apps like Slack for quick communication and collaboration.

Virtual Assistants are highly trained professionals with experience in a wide range of industries. However, if there are specific tools, processes, or systems unique to your business, a brief onboarding or training session might be needed to ensure seamless service.

V-Assist takes privacy and security seriously. All Virtual Assistants sign confidentiality agreements (NDA), and we use secure platforms to manage your data. Your sensitive information is always protected by us.

V-Assist offer flexible pricing plans, including hourly rates, project-based rates, and monthly retainer packages, depending on your needs. Contact us to discuss a package that suits your business.

Yes! Whether you need assistance with a single project or ongoing support, V-Assist is ready to help.

Getting started is simple. Just contact us through the website or email, and we’ll set up a consultation to discuss your needs, goals, and the best Virtual Assistant services for you.

want to
talk with us?

Leave your details V-Assist will contact you!

Office Administration​

Hello, how can we help you?

Email & Inbox Management
  • Professional email responses on your behalf
  • Organizing and managing your inbox
  • Unsubscribing from spam and clutter
  • Ensuring important emails are prioritized and nothing is overlooked
  • Client onboarding tasks (e.g., responding to inquiry emails)
Customer Service Support
  • Handling customer inquiries via email, chat, or phone
  • Monitoring and responding to emails in a timely manner
  • Offering personalized and professional customer interactions
  • Resolving client issues or escalating them to the appropriate person
Calendar & Appointment Management
  • Coordinating and managing your schedule
  • Scheduling and confirming meetings and appointments
  • Sending reminders and keeping your calendar up to date
  • Rescheduling or cancelling appointments as needed
Document Preparation & Management
  • Drafting and editing documents for business or personal use
  • Designing and creating PowerPoint presentations
  • Completing forms, such as credit applications or preferred supplier registrations
  • Proofreading and refining documents for clarity and accuracy
  • Formatting documents for a professional appearance
  • Typing letters, reports, and other documents from drafts or handwritten notes
  • Copy typing from scanned or written materials
Data Capturing & Entry
  • Entering data into spreadsheets, databases, or CRM systems
  • Organizing and maintaining client or business data
  • Ensuring accuracy and consistency in all captured data

Documentation

We can Sort it!

Research & Data Management
  • Conducting internet-based research for business or personal needs
  • Compiling and updating databases with relevant information
  • Creating, updating, and maintaining organized filing systems (on-site and off-site)
  • Managing and organizing documentation
  • Converting, merging, and splitting PDF files
E-Filing & Cloud Management
  • Launching and maintaining cloud storage accounts (Dropbox, OneDrive, Google Drive, etc.)
  • Organizing and managing files in cloud storage systems
  • Ensuring secure and easy access to important documents through cloud libraries
  • Regular backups and cloud file maintenance
Templates & Document Creation
  • Designing and creating business or personal templates (letters, forms, reports, etc.)
  • Standardizing documents for efficient use
  • Customizing templates based on client needs
Meeting & Event Support
  • Assisting with meeting preparation, including creating and distributing documents
  • Sending out invitations or meeting notifications
  • Compiling meeting or training attendance registrations
  • Assisting with the organization and distribution of training manuals and meeting documents
  • Coordinating logistics and details for virtual or in-person meetings
Client Communication & Bulk Email Campaigns
  • Managing bulk email campaigns for promotions, announcements, or newsletters
  • Sending client confirmations and follow-ups
  • Distributing information packs to clients or team members

Financial Administration

Month end? We got you!

Accounting & Financial Management
  • Preparing and sending quotes to clients
  • Generating and sending invoices
  • Placing orders with suppliers
  • Following up on outstanding invoices and payments
  • Sending statements to clients for review
  • Managing and reconciling financial data for month-end reporting
Data Capturing & Reconciliation
  • Sorting and capturing receipts, invoices, and financial information
  • Preparing reconciliation spreadsheets for accounting purposes
  • Ensuring accuracy and consistency in data entry for financial records
Reminder & Task Management
  • Setting reminders for subscription renewals, appointments, and important dates
  • Managing reminders for meetings, training sessions, or events
  • Ensuring timely reminders for monthly reports, deadlines, and assignments

Transcribing & Copy Typing

Do not miss what was said!

Transcribing Services
  • Court/Case Transcriptions: Accurately transcribing court proceedings, case files, and legal documents
  • Internal Hearings: Verbatim transcription of internal company hearings
  • Disciplinary Hearings: Recording and transcribing disciplinary hearings for HR or legal purposes
  • Mediations & Arbitrations: Transcribing negotiations and dispute resolution sessions
  • CCMA Hearings: Providing detailed transcripts of Commission for Conciliation, Mediation and Arbitration (CCMA) hearings
  • Investigations: Documenting interviews and discussions during investigations
  • Interviews & Consultations: Transcribing one-on-one or group interviews and client consultations
  • Virtual Meetings: Transcribing Zoom/Microsoft Teams meetings or hearings
  • AGM & Board Meetings: Providing precise minutes or transcripts of Annual General Meetings (AGMs) and board meetings
Typing & Scribing Services
  • Video Recordings: Transcribing video content such as tutorials, meetings, or training sessions
  • Podcast & Webinar Recordings: Converting podcast or webinar content into written transcripts
  • Dictaphone Notes: Typing up recorded notes from dictation devices
  • Meeting Minutes: Taking or transcribing detailed minutes during meetings
  • Telephone Discussions: Transcribing telephone calls or discussions for record-keeping
  • Manuals, Policies & Procedures: Typing up company manuals, policies, and procedures for distribution or documentation
Copy Typing Services
  • Document Recreation: Recreating handwritten or scanned documents into digital format
  • Typed Transcription: Converting printed or written materials into editable text files
  • Manual Data Entry: Typing up forms, notes, or any hard-copy materials into electronic formats (Word, Excel, etc.)
  • Text Formatting: Ensuring consistent and professional formatting while transcribing text
  • Old Document Digitization: Converting old printed documents or notes into digital copies for easy access and archiving

This service is ideal for clients who need physical documents or handwritten materials converted into editable, digital files.

Translations

Love it when We speak foreign?​

Translation & Transcription Services
  • Multilingual Transcription: Transcribing audio or video content in English, Afrikaans, Xhosa, Sesotho, Sepedi, Setswana, and Tshivenda
  • Verbatim Transcriptions: Providing accurate, word-for-word transcriptions in any of the specified languages
  • Translation Services: Translating documents, audio, or video between English, Afrikaans, Xhosa, Sesotho, Sepedi, Setswana, and Tshivenda
  • Meeting and Hearing Transcriptions: Transcribing and translating content from meetings, court hearings, interviews, or consultations in multiple languages
  • Document Translation: Converting written materials such as reports, letters, or contracts from one language to another (on request)

Digital Marketing

A little Birdy can tell your story online....

Social Media Management & Website Services

Grow Your Online Presence with Ease
Do you want to increase your business’s visibility on social media platforms but don’t have the time to manage it all? No worries, we’re here to help! Our team can assist you in boosting your brand’s presence across platforms like Facebook, Twitter, Instagram, and Google My Business to drive more engagement and awareness for your company.

Let us help you expand your social media footprint, so your business gains more likes, exposure, and customer interaction.

Our Social Media & Website Services Include:
  • Social Media Account Setup & Management: We create and professionally manage your accounts on all major platforms.

  • Ad Creation & Management: Design and manage ads that align with your marketing goals to boost engagement and conversions.

  • Ad Performance Management: Track, analyze, and optimize the performance of your social media ads for the best return on investment.

  • Facebook & Google Advertising: Strategically advertise your products or services on Facebook and Google to reach a larger, targeted audience.

  • SEO & Google Ranking Improvement: Enhance your website’s search ranking to improve visibility on Google and attract more organic traffic.

  • Customer Support & Engagement: We provide real-time customer support and feedback on your social media channels to keep your customers engaged and satisfied.

  • Boost Online Sales: Through targeted ads, social media campaigns, and website optimization, we help you sell more of your products or services online.

  • Website Creation: Need a new website? We design and build responsive, professional websites to showcase your business online.

Ready to take your social media and online presence to the next level? Let us help you achieve your goals and grow your business online.

Website Management

Do not miss what was said!

Website Design, Development & Maintenance Services

Bring Your Vision to Life with a Professional Website
Your website is the digital face of your business. Whether you need a brand-new site or want to revamp your current one, we specialize in creating responsive, user-friendly websites tailored to your brand’s unique needs. From design to development and ongoing maintenance, we ensure your online presence is polished, professional, and optimized for success.

Our Website Services Include:
  • Custom Website Design: We create visually stunning websites that reflect your brand’s identity, ensuring a seamless user experience across all devices.

  • Website Development: Using the latest technologies, we develop websites that are fast, functional, and scalable, tailored to your business goals.

  • E-Commerce Solutions: We build secure and easy-to-navigate e-commerce websites that help you sell products or services online, integrating payment gateways and inventory management systems.

  • Content Management Systems (CMS): Whether you prefer WordPress, Shopify, or other platforms, we build and customize websites with user-friendly CMS for easy content updates.

  • Search Engine Optimization (SEO): Our designs come SEO-ready, ensuring your website ranks higher on search engines, driving organic traffic to your business.

  • Website Maintenance & Support: We provide ongoing maintenance to keep your website running smoothly, including software updates, backups, security monitoring, and troubleshooting.

  • Website Redesign: Refresh your current website with a modern, responsive design that enhances user experience and aligns with your business goals.

Let us handle the technical side of your website so you can focus on growing your business. From concept to launch and beyond, we ensure your website remains up-to-date and secure.

Digital Business Cards

Your brand, our technology!​

What is a Digital Business Card?

A digital business card is a modern, electronic version of the traditional paper business card, designed to be accessed on smartphones or digital devices. As we move further into the digital age, sharing contact information has evolved, giving rise to digital business cards—also known as virtual or electronic business cards. These digital alternatives are becoming increasingly popular due to their interactivity, cost-effectiveness, and eco-friendliness compared to printed cards.

With a digital business card, you can instantly share your contact details with anyone, no matter where they are. Share via email, messaging apps, social media, QR codes, or NFC technology. Beyond basic contact info like name, title, phone number, and email address, digital business cards can also include links to your website, social media profiles, and even multimedia content such as images, videos, and documents.

In short, digital business cards are a portable, sustainable, and more efficient way to network and showcase your brand in today’s connected world. To learn more, check out our blog for additional insights and tips.

  • Handling customer inquiries via email, chat, or phone
  • Monitoring and responding to emails in a timely manner
  • Offering personalized and professional customer interactions
  • Resolving client issues or escalating them to the appropriate person
"Elevate Your Networking with Digital Business Cards – Modern, Convenient, and Eco-Friendly"
Card Elements

What can be on there?

  • Corporate Banner
  • Corporate Logo
  • Photo of Contact Person
  • Contact Person Name & Surname (Title)
  • Quick Phone Number (Cell)
  • Quick Chat (WhatsApp)
  • Quick Email
  • Quick Save
  • Website Link or External URL’s
  • Social Media Profiles
  • Fix QR Code (Re-Usable)
  • Campaign Banner or Advertisement
  • Product Listing
  • Service Listing
  • Photo Gallery
  • API Integration
Frequently asked questions

Absolutely, we said “design freedom like never before” & “100% customisable”. If you have the skills or the design team behind you, you may provide your own artwork, please share it! Our team will “redesign” & “translate” your design into a working digital business card with active buttons and the technical features required. You can provide us with a hand-drawn wire-frame on a napkin, PSD, PNG, JPG, PDF,  and if you really have to – even Canva. We have provided for the supply of Custom Artwork, during the registration process, just tick “YES” and follow the prompts. If you are already registered, just contact us and we can arrange for a WeTransfer, etc.  

Yes, it is absolutely crucial to keep your business card up to date by promptly updating any changes to your telephone number, email address, website URL, social media accounts, and other relevant details. This is however subject to us making that change on your behalf. We provide a convenient change request form for updating the information on your business card. It’s worth noting that there are no fees or costs associated with this service. Simply fill out the form with the revised details, and we will make the necessary updates for you. Ensuring accurate and current information on your business card is important, and we aim to make the process hassle-free for you.

Since we do not offer a one-size-fits-all pre-design template layout, it isn’t easy to provide an editing function in line with every possible layout of custom-designed cards. While self-editing may not be available now, our team will work closely with you to ensure that any changes you request are implemented accurately. V-Assist and Digitial Card Partner are actively engaged in the research, development, and testing of multiple self-editing options and solutions. Throughout this process, our primary focus remains on upholding the utmost standards of accuracy and security. We are dedicated to exploring innovative ways to empower our clients with the ability to make edits themselves. While there are various solution providers offering the self-editing option, none of them offer custom-designed cards with structural layout flexibility. We also have to ask ourselves, how frequently do individuals or companies change their phone numbers or company logos? Even if changes are not that frequent, it is still important to have a process in place to update business cards when necessary.

Our digital business cards operate on a subscription or yearly fee model for several reasons:

  1. Ongoing Maintenance and Updates: Digital business card platforms require regular maintenance and updates to ensure they are compatible with the latest devices, operating systems, and security standards. The subscription fees help cover the costs associated with these continuous improvements and provide ongoing support to users.
  2. Server and Infrastructure Costs: Hosting and maintaining the infrastructure necessary to store and deliver digital business cards can be resource-intensive. Subscription fees contribute to the expenses of running servers, bandwidth, data storage, and other technical requirements.
  3. Feature Enhancements and Development: Digital business card providers invest in the development of new features and functionalities to enhance the user experience. Subscription fees support ongoing research, development, and innovation efforts to offer users the latest tools and capabilities.
  4. Customer Support and Assistance: Subscription-based models often include access to customer support services. This ensures that users can receive assistance, resolve issues, and receive timely responses to their inquiries.
  5. Sustainable Business Model: Subscription fees provide a sustainable revenue stream for digital business card platforms, enabling them to continue offering their services, maintain quality standards, and invest in future improvements.

A fixed “reusable” QR code refers to a QR code that remains constant (do not change) and can be used repeatedly for various purposes. With a V-Assist/DBCX reusable QR code, users can scan the code and access the digital business card of the person or business associated with it. The digital business card typically contains contact information, links to social media profiles, company details, and other relevant information. While the fixed/reusable QR code never changes, the information displayed on the digital business card can be updated or changed without the need for a new QR Code. This approach offers convenience, as the same QR code can be shared across various mediums such as email signatures, websites, advertising and marketing material, or other physical materials.

In a hurry are you? Don’t worry, you are not alone! We receive multiple such request on a daily basis – so here are the shortest answer possible.

1) Complete the registration form (click the Register button in the blue box below).

You will need to have the following things on hand, in order to complete the form:

1.1) Your Logo, (1.2) Supporting Background Image or Industry Description (so we can find a suitable supporting background image for you), (1.3) Main Brand Colour (Hex Codes), (1.4) Name & Title, (1.5) Contact Details (everything you want or need on the card … Tel, Email, Website, and all social media profiles), (1.6) anything else you want to add -> Photo, PDF, Products, Services, etc

2) Once you have submitted the registration form – Send us a WhatsApp -> *Urgent VASSIST/DBCX -> and your name/company name, so we can be on the look-out and get someone on it ASAP. Please note this is a “1st-in/1st-out” service and we are doing our best to get to everyone (at such short notice).  … currently @ +/-12 hr turnaround.

3) Please ensure you have read/agree to our terms of service and use (as listed below / next FAQ item) before posting *Urgent DBCX to WhatsApp – we will assume your have agreed to our terms. 

Like everyone else, we also have to adhere to various rules, regulations, legislation, restrictions and limitations – including but not limited to: Copyright & Trademark, POPI, Adult Content, Violence, Language, Racism, War, Etc. Apart from all of that – the terms are simple and easy.

  1. DBCX is owned and operated by SST Consulting, a Pretoria based web design consultancy. 

  2. Cancellation by Client: The client can cancel the service at any time without conditions or fees.

  3. Contact Information Changes: Clients can request changes to their contact information, which will be executed within 12/24 hours. It is a free service.

  4. Major/Structural Design Changes: Certain Structural/Major Layout Changes may be subject to additional costs or fees. A signed quote is required before commissioning of such changes.

  5. Content Review: SST Consulting has the right to review and accept or reject content that may be harmful, disrespectful, or in violation of copyright or other laws – as mentioned above. SST Consulting will clearly communicate all concerns and disputes.

  6. Cancellation by SST Consulting: SST Consulting has the right to cancel the offering with a 3-month notice period and continued service delivery during that notice period.

  7. Guarantee & Refund: Yearly paying customers are entitled to a guaranteed 6-month service delivery. Failure to provide such service may result in a 50% refund.

  8. Annual Price/Fee Increase: The yearly re-subscription price/fee increase cannot exceed 10% year on year.

  9. SLA & Service Interruptions: The offering is backed by a 99.9% uptime guarantee, and SST Consulting commits to promptly addressing service interruptions within its control. SST Consulting cannot be held responsible for service interruptions caused by factors beyond its control.  * Data Centers & Load-Shedding: The offering is hosted in various data centres across South Africa to mitigate current power grid challenges.*

  10. vCard Readership Analytics: SST Consulting can provide vCard readership analytics and statistics. This offers additional insights to clients regarding the usage of their digital business cards .

HOW WILL IT LOOK?

HEADER AREA
Features

he Header Area of a digital business card typically includes 4 key elements:

  • Background Image: A customizable backdrop that enhances the card’s visual appeal.
  • Logo: Your company’s logo for brand recognition.
  • Photo: A professional photo to add a personal touch.
  • Full Name + Title: Clearly display your full name and professional title for easy identification.

These elements can be personalized to align with your brand and style.

CONTACT AREA Features

The Contact Area of a digital business card typically includes 6 interactive elements for instant communication and actions:

  • Click-to-Call: Quickly dial your phone number with a single tap.
  • Click-to-Chat: Start a chat on WhatsApp directly from your card.
  • Email: Open your email client to send a message.
  • Website: Access your website with a simple click.
  • Save to Contacts: Save your details directly to the user’s contacts (VCF).
  • QR Code: Scan to quickly access additional information or links.

 

These elements are fully customizable and can be added, removed, or rearranged to fit your preferences. Choose from round, square, or other button styles to match your branding. Stay tuned for detailed explanations of the Save to Contacts and QR Code features.

"Sleek Design, Instant Connection"

FOOTER AREA
Features

The Footer Area of a digital business card typically includes:

  • Campaign Banner: Highlight promotional or special campaign information.
  • Social Media Links: Provide direct access to your social media profiles.
  • Slogans: Display catchy taglines or brand slogans.
  • Clickable Link: Easily download important PDF documents or additional resources.
  • Custom Elements: Add any other features you might need to enhance your card’s functionality.

This section is fully customizable to suit your specific needs and preferences.

SPECIAL REQUEST

These are just ideas and suggestions, not strict requirements. Feel free to add, remove, or mix-and-match any of these elements. You can also provide a pre-designed concept for us to customize according to your preferences.

EXTENDED CONTENT

All extended content, including Photo Galleries, Products, Services, and more (available with the Extended and Pro packages), will be positioned below the Footer Area (Section 3)

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